This Privacy Policy describes how SupplementsShipped.com (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the “Services”). By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted indicates acceptance of the updated policy.
How We Collect and Use Your Personal Information
We collect personal information in order to provide our services, process orders, communicate with you, comply with legal obligations, enforce our policies, and protect our business and users.
What Personal Information We Collect
Information You Provide Directly
This may include:
Name, address, phone number, and email address
Billing and shipping information
Order and payment confirmation details
Account login information such as username and password
Shopping activity such as items viewed or added to cart
Customer support communications and messages you send to us
Providing certain information may be necessary to access specific features of the Services.
Information Collected Automatically
We automatically collect certain usage information through cookies and similar technologies. This may include:
IP address
Device and browser information
Network connection details
Pages viewed and interaction data on our website
Information from Third Parties
We may receive information from service providers that help operate our store, including:
Shopify, our e-commerce platform provider
Payment processors that securely handle payment transactions
Marketing and analytics partners that assist with advertising and performance analysis
How We Use Your Personal Information
Providing Products and Services
We use your information to process payments, fulfill orders, manage accounts, arrange shipping, handle returns, and provide customer support.
Marketing and Advertising
We may send promotional emails or marketing communications and display relevant advertisements based on your interaction with our website. You may unsubscribe from marketing emails at any time.
Security and Fraud Prevention
Your information helps us detect fraud, prevent unauthorized activity, and maintain the security of our services.
Communication
We use your information to respond to inquiries, provide updates about orders, and improve customer experience.
Cookies
Our website uses cookies to improve functionality, remember preferences, and analyze website performance. Cookies also help us understand how users interact with our Services. You may disable cookies through your browser settings, though some features may not function properly if cookies are blocked.
How We Disclose Personal Information
We may share personal information only when necessary, including:
With service providers that help operate our business such as payment processors, hosting providers, analytics services, and shipping partners
With marketing and business partners for advertising and promotional purposes
When required by law or legal process
To protect our rights, users, or business operations
During business transfers such as mergers or acquisitions
We do not use sensitive personal information to infer characteristics about you.
User Generated Content
If you submit reviews or public content on our website, that information may be publicly visible. We cannot control how others use publicly shared information.
Third-Party Websites and Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If a parent or guardian believes a child has provided personal information, they may contact us to request deletion.
Security and Data Retention
We use reasonable safeguards to protect your personal information; however, no system is completely secure. We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on applicable laws, you may have the right to:
Request access to your personal information
Request correction of inaccurate data
Request deletion of your personal information
Request a copy or transfer of your data
Withdraw consent where processing is based on consent
Opt out of marketing communications
We may need to verify your identity before processing requests.
International Data Processing
Your information may be processed and stored in countries outside your residence, including the United States, where our service providers operate.
Complaints
If you have concerns about how your personal information is handled, please contact us first so we can address your concerns. You may also have the right to contact your local data protection authority depending on your location.
Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
support@supplementsshipped.com